How can we help?

Start with the basics: check your media volume, make sure the phone's silent switch is off, and see whether a Bluetooth speaker or earbuds are catching the sound instead. Battery savers and Low Power Mode can also pause background audio, so allow Aviana to keep running in the background if your phone offers that setting. If none of that helps, reinstalling the app resets the audio engine and clears most stubborn cases.

Offline listening is part of the Aviana subscription. Download the sounds you want from the offline settings and they will play with no connection at all, on a flight or anywhere else. Custom affirmations need a connection while they are being created, but once created they play offline too.

Your subscription is billed by the App Store or Google Play, not by Aviana directly, so refunds are handled through the store you purchased from. Both stores have a simple refund flow, linked below. If you are not sure what a charge was for, email us and we will help you work it out.

• Request a refund from Apple
• Request a refund from Google Play

Health readings such as heart rate and sleep stages are read on your device and stay there by default. Nothing leaves your phone unless you turn on research sharing, which sends only de-identified readings with no name or email attached. The privacy notice explains it all in plain language.

Read the privacy notice

Please do. The app has a built-in request option in the sound catalog, and we read every suggestion when we plan new recordings. You can also simply email us and describe what you would like to fall asleep to.

Within 2 business days, and usually sooner. We are a small team, so every reply comes from a person who knows the app well.